Nisar Ahmed Khan

▪ Strategy: Defined and executed IT strategy for AI-powered digital transformation, aligning ERP (MS Dynamics, Oracle) and CRM systems with business objectives across sales, marketing, and service functions—resulting in a **30% improvement in operational efficiency** and 25% faster decision-making.

▪ Leadership: Led cross-functional teams across IT, marketing, and product to deliver enterprise-grade AI solutions that automated lead qualification, onboarding, and support—reducing manual workloads by 40% and accelerating time-to-market for new features by 35%.

▪ **KPIs:** Established performance dashboards and success metrics to track adoption, engagement, and ROI of AI and SaaS initiatives, enabling real-time visibility for leadership and driving a **20% uplift in quarterly revenue** contribution from digital channels.

Led a cross-functional team of highly skilled professionals in delivering digital products and solutions for Europe, Middle East, Latin America and & India regions.

Application Development & Strategy: Spearheaded the roadmap and execution of a **global B2B SaaS shipping portfolio** across 100+ countries, generating **$4B in annual revenue**. Collaborated with business partners to prioritize features using data-driven insights, established success metrics to enhance customer experience and reduce costs, and developed Tableau dashboards to track performance and drive strategic decisions.

Strategic Transformation & Business Case Development: Developed a high-stakes investment case recommending a hybrid modernization approach for FedEx's legacy shipping platforms. Successfully convinced executive leadership to pivot from a full cloud migration strategy—**saving over $250M in projected infrastructure and churn costs**.

Synergy & Integration Planning: Partnered with Finance and Product leads to track synergy KPIs during the regional consolidation of customer onboarding tools. Identified duplicate cost centers across business units and proposed integration of three platforms into one self-serve portal—**achieving 40% operational cost savings** and significantly improving user satisfaction scores (CSAT +18 pts).

Business Development: Led Sales transformation by training sales executives and developing a customer onboarding strategy and execution with the account close process. Created a self-served customer onboarding portal. **Delivered $12M in annual sales revenues.**

Digital Transformation – Enterprise SaaS: Spearheaded the digital transformation of the aviation vertical by conducting user research. Transformed manual business processes into an automated customer journey, enabling online FedEx services for aviation customers like Emirates, Etihad, and Fly Dubai, **resulting in $14M in annual revenue.**

Facilitated launch of some of the largest online business portals in the middle east.

E-commerce supply chain solution development: Developed an integrated shipping platform for the top eCommerce portals in the Middle East leveraging FedEx APIs establishing a strong foundation for FedEx as an integration friendly carrier in the ME region. (e.g., noon.com, hudabeauty.com, lens.me)

Cross-functional stakeholder management: Achieved organizational goal of **95 % migration of customers to online channels** within three-years from 40%. Led a cross-functional action team to grow customer adoption of the FedEx software tools, resulting in annual cost saving in excess of **US$ 2.5M.**

Sales Support and Business Development: Delivered an integrated warehousing and fulfillment platform targeted towards the Gulf industry Aviation vertical. The project resulted in **reducing Aircraft on Ground (AoG) downtime by 50%.**

Project Management: Managed e-government initiative with the Roads and Transport Authority (RTA) allowing the renewal of driving licenses online. This project resulted in a **significant 40% increase in back-office workforce productivity.**

App development: Managed development of a web-based address management database application. The project significantly **improved delivery efficiency from five to two days** and increased customer satisfaction.

EDI Integration and Data Governance: Delivered EDI integration with Dubai Customs Al Mersal Portal. FedEx was one of the first carriers to automate import clearance through messaging links with the Dubai Ports & Customs Authority.